Service Management

Microsoft Dynamics 365 For Service Management

According to Gartner, 80% of your company’s future revenue will come from just 20% of your existing customers. It’s clear that your future success as a customer service management led organisation depends on your ability to deliver highly personalised services. But it’s not easy to maintain consistent high quality managed services at all times.

Why Use Perfect Image?

At Perfect Image, we help organisations in the services sector provide a personalised customer experience by improving the availability of information and enabling more touch points across the business. We’re able to do this by combining the power of Dynamics 365 with the service management sector knowledge of our experts. You’ll gain a single view of each customer, enabling you to shape services to the unique needs of each client.

  • Earn loyalty – connect experiences via their channel of choice: web, social, chat, email, mobile, and phone.
  • Empower agents – provide knowledge, guidance, and the tools to collaborate effectively.
  • Stay agile – quickly adapt to rapidly changing customer demands through flexible processes.

When you consider that 90% of organisations say customer service matters, but that only 30% feel that they receive a great experience from the companies that serve them, we can help you develop a significant competitive edge. In fact, by combining Microsoft Dynamics CRM with our unique service industry expertise, we’ve been able to improve customer productivity for our clients by up to 20%.

Contact us to find out how to effectively manage events and deliver superior customer service with Microsoft Dynamics CRM.