Our experience working with Housing Associations means we understand you have a significant number of legacy IT systems that don’t connect and can be very costly. This results in a lot of time-consuming and manual work to complete basic tasks, and without a full view of tenants. It can be a challenge to understand the whereabouts and workloads of staff working in the field. Tenants want self-service tools to be more in control over visits, interactions, and payments.
Microsoft Dynamics 365 is the perfect customer relationship management (CRM) solution for Housing Associations. You can build your ideal solution by choosing modular applications such as Sales, Marketing and Customer Service, to work together on the powerful Dynamics platform. This creates a single integrated system that centralises all of your data, so you can deliver the best service possible in the most efficient way.
Why choose Perfect Image as your CRM solution provider?
Perfect Image is an experienced end-to-end IT solutions provider and Microsoft Gold Partner with 25+ years of experience. We’re a proven CRM solutions provider with dedicated teams of software experts and developers. Solutions range from off-the-shelf, to tailored, to completely bespoke depending on what you need. We offer services including migration, integration, customisation, and support. Perfect Image will work with you to optimise not just your technology but also your processes to enable you to be more efficient and productive than ever before.
Get in touch with us today to speak to a friendly CRM expert about how a CRM solution could benefit your organisation.
Benefits of Dynamics CRM for Housing Associations
You need an adaptable and powerful CRM solution that will support your processes and people in delivering the best service possible. We will provide you with the Housing Association software you need to enable positive change and business transformation.
Reduce costs with a cloud-based platform
With optimised licences and optimised processes, we will help you to save money using Dynamics 365. Your service will improve with better self-service features for employees and tenants. You can reduce maintenance costs with the cloud-based platform which includes regular updates and improvements that keep you up-to-date. Our Infrastructure team can get you set up in the cloud for reduced monthly costs, and better accessibility for mobile and field working.
Efficient, secure mobile working
Now more than ever, your employees need on-the-go working. Using mobiles, tablets and laptops, your CRM system needs to be accessible from anywhere, at any time. Working while in the field saves time and makes employees more efficient and accurate. Dynamics 365 for Field Service is ideal for optimised scheduling, improved communication, and an empowered mobile workforce. We can help to keep data secure with our certified in-house GDPR expertise.
Save time with automated workflows and better processes
Automated workflows are an excellent way of eradicating manual processes to free up staff’s time for value-add work. Workflows are set using defined rules based on your business processes and internal policies. With more time on their hands, your staff can dive deeper into tenants’ needs, get through their workloads faster, and be far more productive. We can design and set up these workflows and optimise business processes.
Getting more out of your IT systems
Connect Dynamics 365 to your ERP system with help from our dedicated team to make better informed decisions about financials, and to stop manually copying information between systems. Our Software Development team can build specific functionality and mobile apps, or customer-facing web portals for self-service requests and communication. Our Business Intelligence experts can help you to choose and implement the right solution that will bring together all of your data from disparate sources and create stunning visualisations that help you to find deeper, actionable insights.
Request a free demo
Want to see the powerful Dynamics 365 platform in action? Get in touch for a free, live demo with one of our CRM experts.