Reduce the cost and time dedicated to service delivery
Consider this: according to Gartner, 80% of your company’s future revenue will come from just 20% of your existing customers. It’s clear that your future success as a customer service led organisation depends on your ability to deliver highly personalised services. But it’s not easy to maintain consistent high quality managed services at all times.
We have a solution.
At Perfect Image, we help service led organisations provide a personalised customer experience by improving the availability of information and enabling more touch points across the business. We’re able to do this by combining the power of Microsoft Dynamics, a subscription based relationship management solution, with the implementation and service sector knowledge of our experts. You’ll gain a single view of each customer, enabling you to shape services to the unique needs of each client.
- Earn loyalty – connect experiences via their channel of choice, web, social, chat, email, mobile, and phone.
- Empower agents – provide knowledge, guidance, and the tools to collaborate effectively.
- Stay agile – quickly adapt to rapidly changing customer demands through flexible processes.
When you consider that 90% of organisations say customer service matters, but that only 30% feel that they receive a great experience from the companies that serve them, we can help you develop a significant competitive edge. In fact, by combining Microsoft Dynamics with our unique services industry expertise, we’ve been able to improve customer productivity for our clients by up to 20%.