Field Service

What is Microsoft Dynamics 365 for Field Service?

Microsoft Dynamics 365 for Field Service is a highly customisable platform that can increase first-time fix rates, empower mobile workforces, and enrich scheduling. Perfect Image is here to tailor this flexible, intelligent solution to your exact business needs.

Dynamics 365 easily integrates with the full suite of Microsoft licences and apps for a user-friendly, familiar, end-to-end solution. For industries including Building Services, Social Housing, Utilities, Local Government, Construction and many more, this powerful system can drive the transformation of your field service operation. By integrating Field Service with the other apps in the Dynamics platform, such as Marketing, Customer Service, and Sales you can deliver the best customer service possible.

How Perfect Image Can Help

Perfect Image has a great deal of experience with architecting and delivering value-add solutions for mobile workforces. We take the time to understand your needs and goals and work with you to help you achieve reduced business costs and improved customer happiness. If you have existing systems or Microsoft applications that you already work with, we have experience with the full Dynamics 365 suite, which is made up of modular applications that work together seamlessly on the common data platform.


Want to know more about Dynamics 365 for Field Service?

Want to discuss how Dynamics 365 for Field Service can help you to meet your business goals and needs? Get in touch with us today.

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Benefits of Choosing Dynamics 365 for Field Service

Optimised and Intuitive Scheduling

Empower dispatchers with an easy-to-use scheduling system. Increase first-time fix rates by sending the right people, at the right time, with the right equipment. Workers are efficiently assigned using optimised scheduling that can factor in location, skills, inventory and customer preference. Less time will be spent on allocating and reallocating resources. Drag-and-drop your resources onto clear, colour-coded schedules or quickly build online portals for customers to log their own incidents.

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Empowered Mobile Workforce

Optimised journey routing reduces travel time and means more appointments can be fulfilled. Empower field staff with on-the-go mobile access to all relevant information regarding jobs and customers. Mobile productivity allows engineers to take photos of finished work, accept signature approval, and even collect payments.

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Connected Field Service

Take the next step to predictive maintenance with the Internet of Things (IoT), powered by the Azure cloud platform to provide massive scale. Activated sensors proactively monitor and identify and resolve issues automatically, before customers are even aware of problems. Field service engineers are only dispatched when they are needed, saving their time and your money.

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Integration with your Key Systems

ERP systems

We can integrate your existing ERP or finance systems, and even automate processes across D365 applications and third-party services, to support the exchange of vital information in many areas including:

  • Order management and inventory control
  • Easier customer updates
  • More efficient product creation
  • Invoicing status updates
  • Sales order and project creation

Data analytics systems

For businesses today, data is key. We can help you choose the best analytics solution, or we can integrate your existing BI platform with Dynamics 365 for Field Service. Easily connect data sources and prepare data, then quickly create intuitive and rich reports that you can interrogate for a better understanding of resources. Get the actionable insight you need to make fast, data-driven decisions to positively impact your whole field service operation.

Why Choose Perfect Image?

We are a Microsoft Gold Partner with over 25 years of experience in architecting a wide range of end-to-end IT solutions that drive transformation. We don’t just optimise one area of your business – we can craft a tailored IT solution that improves the efficiency and productivity of every team. Starting from how your organisation currently runs, we know how to work with you to architect a solution that fixes issues and optimises processes.

Want to Know More?

Request a free demo

To see a guided tour of Dynamics 365 for Field Service in action and how it could benefit your organisation, request your demo.

Find out more

Our Field Service expert gives a rundown of “The 5 Biggest Challenges Within Field Service (and How to Solve Them)” – read the article.